All prices are EURO prices and quoted „inclusive of VAT“ (22% VAT).
We accept payments via PayPal (credit cards) and Money Transfer.
PayPal and Credit Card: Online payment by credit card is protected by a system of highly effective data encryption. Orders you may pay by credit card through the secure payment system of PayPal ®. All credit card information is communicated by the customer directly to PayPal ®, without going through the server of PANNOCCHIARA that will in any way aware of the credit card number of the customer. PayPal automatically encrypts all the information about the payment transaction with a Secure Sockets Layer (SSL protocol) of 128-bits (the highest level available for e-commerce). The credit cards accepted are: Visa, MasterCard, Postepay Card, Visa, American Express and PayPal. Payments through PayPal ® PayPal ® is another online payment method absolutely sure you will make the payment of the order by going directly to your account. Data related to your account and your credit card will be handled directly by PayPal, which will give us just a communication via email after payment has been made. For more information go to www.paypal.com
Money Transfer: When your order is placed you will receive a confirmation mail containing further payment instructions. After you received the confirmation mail you have to submit the money to the bank account specified in the payment instructions. Important: Make sure to specify the order number with your money transfer. To avoid any cancellation please pay instantly after receiving the order confirmation and payment instructions.
All sales made outside of Italy are final. For orders made and received from within Italy: You have the right to cancel/return your order within 10 days if the value of the ordered item is not decreased by the buyer through damage, wearing, etc.: It is very important that you provide us with a telephone number that you use during daytime, preferably a cellphone number.
You can return an item within 10 days at your own expense. The item have to be un-used and in new condition. The returned item AND the packaging has to be in un-used as new condition. Without the Receipt you can´t change the product. If you place an order and refuse the package when it arrives, you will not get a full refund for your order. You will be charged with the costs of the shipping fees.
Please direct ALL enquiries regarding returns to: firstname.lastname@example.org. Please state your order number in the header. Reduced and limited items are excluded from this policy and are neither returnable nor exchangeable. Products on sale cannot be returned nor exchanged. Unidentified returns may be returned to the sender.
Occasionally errors may occur where prices are incorrectly displayed or change as a result of circumstances beyond our control. In those situations, you will be informed of the correct/revised prices once we receive your order, and if you should not wish to purchase the product concerned at that price we will cancel that part of the order.
We do not take responsibility for any socks lost during the return shipping.
CANCELLATIONS AND CHANGES
If you'd like to cancel your order or make any adjustments it is important that you contact us as fast as possible so that we don't pack and ship the order. Always type 'CANCELLATION' or 'ORDER CHANGE' along with your order number in the subject field on the email and we will look into the matter. If you have any questions please send us an email or give us a call before you place an order.
When sending an item back for a refund, we will provide the credit to your account in the method in which it was paid (Credit Card / PayPal). These refunds will appear on your account within one week of our processing the returned package.
When you click on the "confirm" button my order after the process of order, you state to fully accept this one as well as the entirety of these General Conditions of Sale and without reserve. The data recorded by www.pannocchiara.it constitute the proof of the whole of the transactions passed through www.pannocchiara.it and its customers. The data recorded by the system of payment constitute the proof of the financial transactions.
Our offers of products are proposed within the limit of stocks available. Reservation in the event of non-availability: Availability of certain goods offered in our online shop cannot be guaranteed in special events. We therefore reserve the right to cancel the service in the event of non-availability. In this case, we will inform you immediately and refund any payments that have already been performed.
Purchasing customers may be automatically subscribed to the newsletter. You may opt out at anytime by using the link provided in each newsletter message. Your personal contact information will not be shared with any other company or other entity except as required by law.
ACCEPTANCE OF THE PURCHASE ORDERS
The order placed by the Buyer is subject to the explicit acceptance of the terms and conditions of use. The acceptance shall be sent via e-mail to the address given by the Buyer together with the information provided for by law regarding distance contracts (sect. 52 Italian D.Lgs. No.206/2005).
The orders issued by the Buyer will only be binding on WAMS if the Buyers receives confirmation from WAMS via e-mail that the whole order process has been duly completed, that payment has been authorized and that the products are available. Print the e-mail and keep it, since it contains all the terms and conditions of the purchase contract. If you do not receive the e-mail of confirmation, please contact us via the e-mail address. The Buyer accepts that all communications from the Supplier relating to the order are sent via e-mail and Web service.
GUARANTEES GIVEN BY THE BUYER
The Buyer guarantees, accepting all and every relevant liability and holding the Supplier harmless from any prejudicial consequence, that his personal data given at the time of accepting these terms of sale are true. The Buyer also guarantees that such data allow his true identity to be identified. The Buyer therefore undertakes to inform the Supplier immediately in writing, also via e-mail, of all and any change in the supplied data. The Buyer is given at the time of registration a user name (or User-ID) and the password (for access to the protected areas of the site), the combined use of which will identify the Buyer and will allow him to purchase on-line on the www.pannocchiara.it site. The Buyer is therefore informed of the fact that purchase orders issued through the combined use of the user name and the password are valid and binding. The availability of both the user name and password to a third party would allow the latter to issue regular orders that oblige the Buyer (having been identified by user name and password) to accept receipt of the ordered goods and to pay the due amount. The Buyer is therefore required to keep both the identification code and the password duly confidential for the entire duration of the relationship with the Supplier. The Buyer is also informed of the need to give the Supplier a valid e-mail address so that the latter may forward the confirmations of order and any other communication.
LIMITATIONS OF LIABILITY
Invoicing: issuing and receiving bills via e-mail
A simple fiscal receipt will be issued for the goods, subject matter of the order, and will be attached to the same.
The Italian Ministry of Finance has for some years acknowledged the possibility of sending via computer systems (such as e-mail) the copy of the invoice addressed to the Buyer (VAT law, art. 21, art .22 paragraph 1, of Italian DPR (Presidential Decree) No. 633/72). On the basis of such legitimacy of computer transmission systems, PANNOCCHIARA exercises this faculty to send the invoice via e-mail in order to comply with the needs for rationalization and simplification of the accounting procedures and to offer its Buyers an up-to-date solution in line with the development of invoicing systems in Italy.
The invoice is considered as issued upon transmission of the same. The invoice is understood as received from the moment in which the data it contains are received at the e-mail address declared by the Buyer upon registering with www.pannocchiara.it, and in any case no later than the fifth day from transmission of the actual data by PANNOCCHIARA.
We underline that the invoice in electronic format is only valid for tax purposes if printed out.
The Italian Laws are applied to all e-commerce services on the www.pannocchiara.it site, the consumer acknowledging that he has voluntarily and freely accessed the www.pannocchiara.it site. Pursuant to sections 1341-1342 of the Italian Civil Code, the Buyer declares that he has read and specifically accepted the clauses and the terms of sale on the www.pannocchiara.it site.
For any dispute concerning or arising from the performance hereof, the competent forum shall be designed in compliance with EC Regulation 44/2001 or Italian D.Lgs. 206/2005, depending on which results applicable.
NATURE OF THE RELATIONSHIP AND CASES OF NON-APPLICABILITY OF CONSUMER PROTECTION LAWS.
In conformity with all that is provided for under Italian and community laws currently in force, the consumer protection law governs the economic relationship between the Supplier and the Buyer solely if the Buyer purchases our Products for personal purposes unrelated to his working activity. Relations between the Supplier and the Buyer who makes purchases for purposes related to his working activity, giving his registered VAT number, are therefore not governed by the consumer protection laws, including in particular Italian D.Lgs. (Legislative Decree) No. 206 of 2005 (Consumer Code), Italian D.Lgs. No. 70 of 2003 (Electronic Commerce) and sections 1469 bis and following. of the Italian Civil Code.
Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered. Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though the PANNOCCHIARA website. Only one promotional discount code can be applied to an order. The conditions of use relating to any discount code will be specified at the time of issue.